CALL US: 905-468-8985

EMAIL: stay@niagaraholidayrentals.com

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Terms & Conditions

Contract/Rules for Short Term Rental of Vacation Property

Please scroll down to review terms and conditions listed below, before clicking acceptance. We also require you to fill out the names of those staying at the house overnight and we also require license plate number of any vehicles parking on the premises. Please be advised that we will be contacting you to go over the terms and conditions prior to confirming this reservation.  You will be contacted within the next 48 hours. A final confirmation will be sent after your booking has been finalized. 

Payment Details:

Your reservation is secured with an initial payment of 50%. Final payment is due 35 days before arrival and can be made online. You will receive an email reminder or you can call us at 905-468-8985.

Cancellation Policy:

Reservations for less than 14 nights:  Cancellations received 35 days prior to arrival will incur a 10% cancellation fee based on the cost of the total reservation plus the booking fee. The balance of the deposit will be refunded in Canadian dollars.  If you cannot use your reservation and are within 35 days of your arrival date, you will forfeit the entire amount of the reservation; however, please call immediately, we will do our best to find a replacement booking. If we are successful in finding a replacement booking in whole or in part, then you will be refunded from proceeds of the replacement booking less the cancellation fee.

Reservations 14 nights or longer:  Cancellations received within 90 days prior to arrival will incur a 10% cancellation fee based on the cost of the total reservation plus the booking fee. The balance of the deposit will be refunded in Canadian dollars. Cancellations received between 35 days and 90 days before arrival, the full deposit and booking fee is forfeited.
 
All cancellations must be confirmed with an email to stay@niagaraholidayrentals.com

Reservations are not transferable. 

Security Deposit:

A security deposit of $500 is required and will be released after your departure date if you have complied with all the terms and conditions outlined below. 

Supplies:

All bed linens and towels shall be provided. For your added convenience, we start you off with coffee, tea, sugar, salt & pepper and a basic supply of plastic wrap, paper towels, toilet tissue, hand soap, dish/dish washing soap, laundry and fabric softener and cleaning supplies. You are responsible for any additional requirements during your stay.

Housekeeping is not included in your rental. Arrangements can be made for an additional charge.

Terms and Conditions of Occupancy:

  1. By-laws prohibit overnight street parking. Please park in designated parking areas on the property.
  2. Only guests registered to the house are permitted to use any of the amenities of the vacation home.
  3. Quiet Enjoyment: In accordance with Municipal By-Laws, which states the quiet time of the town is 11:00 pm to 9:00 am.
  4. The Guest making the reservation must stay overnight at the vacation home unless otherwise agreed with and confirmed via email by Niagara Holiday Rentals.
  5. The Guest making the reservation is at least 25 years of age and accepts full responsibility for any and all damages or losses inflicted upon the house, its contents and/or property. Guests are solely responsible for the safety and security of all persons in the house, including children, at all times during the rental period. People other than those registered to the vacation home may not stay overnight in the property. Any other person in the property is the sole responsibility of Guest. The Homeowner and Niagara Holiday Rentals are not responsible and not liable for any accidents, injuries or illness that occurs while on the premises or its facilities. The Homeowners and Niagara Holiday Rentals are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.
  6. Absolutely no fireworks or outdoor fires are permitted on the premises.
  7. Non-Smoking Policy: As per Provincial legislation, no smoking is permitted inside the house. There will be a minimum surcharge of $500.00 for any smoke related clean-up.
  8. No pets are permitted in the vacation home or on the premises. We represent some vacation homes that permit a dog and 1 that permits a cat, and the limit is 1 pet. If you are bringing a pet please discuss this with a representative, additional charges and terms and conditions will apply.
  9. During your stay we may have some maintenance work done on the outside of the home such as mowing, trimming, cleaning BBQ, tidying up patio and if required maintenance and repair. Niagara Holiday Rentals reserves the right to enter the premises to ensure the vacation home is kept in good repair. Loss or damage: We reserve the right to charge for any loss or damage, etc. assessed upon departure. If extra cleaning or sanitizing is required over and above what would be considered normal wear and tear, a fee will be charged to cover these extra costs and a detailed description supplied to guests.
  10. While we don’t expect you to dust, scrub toilets or vacuum on your holiday, we would ask you to please keep the house clean and tidy (as it was when you arrived). Cleaning up spills immediately protects the finish, and keeping the kitchen clean prevents little critters from feasting on your leftovers. Only use appliances for their intended uses. If the vacation home requires more than normal cleaning after your stay, you will be assessed the additional cost.
  11. Odours- please refrain from cooking foods or creating aromas that linger beyond your stay. If the odours remain and result in relocating the guests coming in after your same day departure, you will be assessed the cost to relocate for one night.  Strong aromatic foods can be cooked outside on the BBQ.
  12. A vacation home is a private home and not a venue for parties, weddings, bachelor/bachelorette parties, graduating parties, rehearsal dinners, open houses, or any gatherings of any kind. Each house has a cap on the number of people and vehicles permitted to be on the property at any one time.  Only registered guests are permitted to stay overnight.
  13. Locked owners' closets are not included in your rental. Garages do not have guaranteed access for guests. Most are for owner usage only and are not included in your rental.
  14. If you are in a vacation home with a sofa sleeper, these are best suited for children and may be uncomfortable for adults.
  15. The continued growth of our area is evidenced by new construction that may be adjacent to or near existing vacation rental properties. We regret any inconvenience but cannot control these situations. Refunds or relocations cannot be considered.
  16. Failure to comply with any of the above or for any reason determined by Niagara Holiday Rentals, will result in you and your guests immediately vacating the vacation home. If you are requested to vacate before your scheduled departure date as a result of not complying with the Terms and Conditions of Occupancy, you are not entitled to any refunds.

Maintenance:

  1. Report all maintenance issues promptly by calling 905-458-5580. Just as might happen at your own well-maintained home, mechanical failures, disruption of services and other breakdowns can occur. Every effort will be made to correct the situation; however, no refunds or rate adjustments will be made for mechanical and service failures that are beyond our control.
  2. Report any damage or breakage upon occurrence by calling 905-468-5580, so the matter can be settled before departure. Damages found by inspection crews upon departure will be billed and full payment for repairs will be collected via credit card.
  3. Maintenance technicians and vendors may access the property for purposes of repairing previously reported issues.

CHECK IN Process:

A day or two before your reservation please touch base with the office of Niagara Holiday Rentals at 905-468-8985 and your check in time will be confirmed. Occasionally we can offer early check in but this cannot be confirmed until a day or two before your arrival.

On the day of your arrival please call the office of Niagara Holiday Rentals about 20 minutes before you wish to check in.  At that time we will make arrangements for your greeting and gaining access to your vacation home!

Departure Responsibilities:

  • Leave property reasonably clean and in reasonable order (Note: Additional cleaning charges may apply)
  • Leave kitchen items (dishes, cookware, etc.) clean or in dishwasher and turn on before departure.
  • Dispose of all trash and recyclables in proper outside containers
  • Lock all doors and windows
  • Leave all beds unmade and towels in the bathroom tub closest to the laundry facilities.

Your vacation home is privately owned by a Homeowner and managed by Niagara Holiday Rentals, if you have any questions or want to book a return visit please contact 905-468-8985 or email stay@niagaraholidayrentals.com.  Hours are 9:00 am to 6:00 pm, 7 days a week (closed December 25th).

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